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On All Orders over £25 ̽
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Terms & Conditions


We have tried to keep our Terms & Conditions as simple and as straightforward as possible and we would request that you are familiar with these terms before placing an order on our website.

If you are paying by credit or debit card, then we will not charge your card until your order is ready to be despatched. All prices on our site are displayed in UK Pounds Sterling (currency code GBP) and include VAT where applicable. All goods remain the property of dotdismus.com until fully paid for.

By placing an order on this site, you are agreeing to these terms & conditions. None of these terms or conditions affects your statutory rights as a consumer.
 

Order Confirmation


When placing an order on our website, you will be able to see the total order value (in UK Pounds Sterling) and all order details (including shipping charges) before you confirm your order.

Immediately after you have submitted your order, an Order Confirmation e-mail will be sent to the e-mail address you have entered on your order.

This Order Confirmation contains the details of your order including your order reference number, your name and address details and your total order value.

Note:  Please check your Order Confirmation e-mail and contact us immediately if any of your order details are incorrect.

Please keep your order reference number handy for any future contact with us regarding your order.
 

Delivery


We aim to despatch your goods to you as fast as possible. This is normally within 1 to 5 working days. Most of our orders are despatched within this timescale.

Our standard method of despatch for UK orders is by Royal Mail post (we may use Royal Mail Standard Parcels Service or any other suitable courier for orders in excess of 2kg in weight).

All non-UK orders are sent by Airmail.

From time to time, your music may be out of print or out of stock at our suppliers. If this is the case, we will inform you of this via e-mail or telephone and will give you a revised estimated delivery time, if available. You may, of course, cancel your order at any point if this revised delivery time is unacceptable.
 

Fastway Courier Delivery Service


Following the recent Royal Mail postal strikes in the UK, we have decided to offer our customers an optional alternative delivery option via Fastway Couriers, available for £4.95 (incl. VAT) per order. We feel that this option represents a good alternative to using Royal Mail standard post at an attractive price for door-to-door Mainland UK Courier Service delivery within 1-2 days from the date of despatch.

To select this delivery option, just select "UK (Mainland): Fastway Courier" as the delivery option in the shopping cart when completing the checkout process for your order.

Please Note:

1) The Fastway Courier Delivery Service is only available to deliveries made within Mainland UK which excludes Northern Ireland, Scottish Highlands, Western Isles, Argylle & Bute, Scilly Isles, North Ayrshire, Orkneys, Shetlands, Isle of Man and the Channel Islands.

2) The Fastway Courier Delivery Service is only available on orders paid for in full by Credit/Debit card at the time of placing your order. We regret that we cannot process requests for the Fastway Courier Delivery Service where the invoice is payable upon receipt (in which case, the delivery method will revert to Royal Mail at our standard rates).

3) The Fastway Courier Delivery Service charge of £4.95 (incl. VAT) is Non-Refundable.

4) The Fastway Courier Delivery Service is optional and is not mandatory - if you decide that you do not require this service, then your order will be sent by Royal Mail as standard.

5) We reserve the right to substitute the Fastway Courier Delivery Service for an alternative courier offering the same level of service (for example, DHL or Royal Mail Special Delivery Next Day) where this delivery option is deemed to be a quicker delivery method or owing to reasons beyond our control (for example, if Fastway Couriers are unable to make a collection from us on any particular day).

6) Once your order has been passed to the appropriate courier for delivery, we cannot be held responsible for any delays which may result due to situations beyond our control.
 

Payments


If you are paying by credit or debit card, your card will not be charged until your order is ready to be despatched. In the unfortunate event that your card payment is declined, we will contact you via e-mail (to request that you contact us with your new or alternative card details) or by telephone (to verify your card details with you). Following a declined payment, we reserve the right to re-attempt to take payment on your card for a period of up to one week (or until your payment is successful), unless we hear from you otherwise. If after one week your payment is still unsuccessful, then your order will be cancelled.

If you are a UK school and have selected the "UK School Purchase Order" pay on receipt option, then we will normally send you an invoice with your order for you to pass on for payment (unless you have specifically requested that we post your invoice separately to an alternative address). Our payment terms are 30 days from the invoice date and we expect all invoices to be paid in full by the last day of the month following your invoice date.

Please Note: We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the above agreed credit terms.
 

Receipts


If you are paying by credit or debit card, then we will send you a 'paid with thanks' invoice once your payment has been processed (this is normally included in with your order).

Alternatively, copies of receipted invoices may be requested from us by e-mailing your request, along with your account or order details, to finance@dotdismus.com.
 

Cancellations & Returns


If you wish to cancel your order, then please contact us immediately on 01384 355725 or send us an e-mail with your order confirmation number so that we can cancel your order before despatch.

If you decide to cancel after we have despatched your order, you can still do so (in line with the Distance Selling Regulations) within a 7 day cooling off period (* see note below regarding CDs), providing the goods are unused and are in perfect condition (i.e. the condition you received them in). Please note that this 7 day period starts the day after you receive your goods. For schools and colleges, we've automatically extended this period to 14 days as we know 7 days isn't normally long enough. All that we ask is that you send the items back to us as soon as possible within this period.

You are responsible for posting the items back to us
and you are liable for the return postage costs. We can't come and collect and we do not operate a pre-paid Returns Label system.

* PLEASE NOTE: In compliance with copyright law, CDs are NOT returnable to us if the cellophane seal has been broken. When considering purchasing CDs, please listen to the soundclips provided on our website first, in order to help you decide which products you would like to purchase on a firm order.

Returns can be made using the original packaging we sent you, if possible, but please make sure of the following:
  1. A copy of the invoice (or a brief note stating your account number or order confirmation number) with your reason for return is included inside the package, otherwise we will be unable to process your refund as we won't know who sent the music back.
     
  2. Please package the items securely and mark ‘Please Do Not Bend’ on the package, addressing this to our 40 Greyhound Lane address below (this is our despatch & returns office).

    Dotdismus.com Ltd
    40 Greyhound Lane
    Norton
    STOURBRIDGE
    West Midlands
    DY8 3AG
     
  3. The correct postage is paid. If not, the Post Office will just send it back to you again, further delaying your refund.

If you still have any unpaid items outstanding on your invoice, a revised invoice will be posted to you automatically upon receipt of your returned items - this invoice replaces the original invoice sent to you and becomes payable immediately.

In the case of damaged goods or a mistake on our behalf, we will refund the postage charges incurred by you (please try and re-use the original packaging wherever possible). Notifying us of the return will also help us to arrange a replacement for you to minimise the delay in fulfilling your order.

We do not charge you a cancellation or re-stocking charge.
 

Refunds 


Please let us know if you would prefer us to apply a credit on your next order or send you a refund payment. Refund payments will be made to you within 30 days of us having receiving the returned goods from you.

Please note that if you do not return the goods, a deduction will be made from the refund to cover the direct cost incurred by us for collecting the goods ourselves.
 


   

* Free Standard Royal Mail UK Delivery applies to all eligible items (those purchased directly from dotdismus.com) being delivered to a single UK address where the order total exceeds £25.

Upgrade your order with our new Fastway Courier Delivery Service
for £4.95 (incl. VAT) per order to ensure delivery within 1-2 business days from the date of despatch. See Terms & Conditions then select "UK (Mainland): Fastway Courier" as the delivery option in the shopping cart when completing the checkout process for your order (restrictions apply).

All prices on our website are quoted in UK Pounds Sterling (GBP) and include VAT, where applicable.
 

 
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dotdismus.com ltd
UK sheet music shop

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contact dotdismus.com on +44 (0)1384 355725 (24 hour answering service available)
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associated with Writers of Note!, thesheetmusiccompany & Shop-Emporium, company registered in england no. 04082992
postal address : 40 Greyhound Lane, Norton, Stourbridge, West Midlands, DY8 3AG, UK