 |
Music For Schools -> Items 'On Approval' |
| |
|
Unfortunately, we no longer offer an 'on approval' service owing to the
high costs incurred by our business, in particular, postage & packing charges,
admin/credit control resource and items returned to us which we were
unable to re-sell (we are not permitted to return items to our suppliers
for a refund).
However, you are still covered by the Distance Selling
Regulations for printed items (teachers books, pupils books etc.) where you may return items to us within a 7 day cooling off
period (this period starts the day after you receive your goods)
providing the goods are unused and are in perfect condition (i.e. the
condition you received them in). For schools and colleges, we've
automatically extended this period to 14 days as we know 7 days isn't
normally long enough. All that we ask is that you send the items back to
us as soon as possible within this period - if the goods are not
returned to us within this period, they become your property and payment
is due to us.
You are responsible for posting the items back to us and
you are liable for the return postage costs. We can't come and
collect and we do not operate a pre-paid Returns Label system.
PLEASE NOTE: In compliance with copyright law, CDs are NOT returnable
to us if the cellophane seal has been broken. When considering
purchasing CDs, please listen to the soundclips provided on our website
first, in order to help you decide which products you would like to
purchase on a firm order.
Returns can be made using the original packaging we sent you, if
possible, but please make sure
of the following:
- A copy of the invoice (or a brief note stating your account
number or order confirmation number) with your reason for return is
included inside the package, otherwise we will be unable to process
your refund as we won't know who sent the music back.
- Please package the items securely and mark ‘Please Do Not Bend’
on the package, addressing this to our 40 Greyhound Lane
address below (this is our despatch & returns office).
Dotdismus.com Ltd
40 Greyhound Lane
Norton
STOURBRIDGE
West Midlands
DY8 3AG
- The correct postage is paid. If not, the Post Office will just
send it back to you again, further delaying your refund.
If you still have any unpaid items outstanding on your invoice, a
revised invoice will be posted to you automatically upon receipt of your
returned items - this invoice replaces the original invoice sent to you
and becomes payable immediately.
If you have any
queries regarding the returns procedure, please give Sara Ridgley a call
on 01844 345319.
^ return to top
|
