Ordering Items 'On Approval'
Unfortunately, we no longer offer an 'on approval' service owing to the high costs incurred by our business, in particular, postage & packing charges, administration/credit control resource and items returned to us which we were unable to re-sell (we are not permitted to return items to our suppliers for a refund).
However, there are sample scripts, sample scores and sample sound clips for many of the musicals, shows and plays on our website and we strongly advise you to listen/view these first in order to help you decide whether or not the show is suitable before you purchase (look out for the PDF logos and sound clip icons on the detail pages of each item, where available).
You are still covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for printed items where you may return items to us within a 14 calendar day cooling off period (* see note below regarding CDs), providing the goods are unused and are in perfect condition (i.e. the condition you received them in). Please note that this 14 calendar day period starts the day after you receive your goods. All that we ask is that you send the items back to us as soon as possible within this period - if the goods are not returned to us within this period, they become your property and payment is due to us.
You are responsible for posting the items back to us and you are liable for the cost of return postage and for obtaining a relevant proof of posting/certificate of posting for the items. We can't come and collect and we do not operate a pre-paid Returns Label system.
* PLEASE NOTE: In compliance with copyright law, CDs are NOT returnable to us if the cellophane seal has been broken. When considering purchasing CDs, please listen to the soundclips provided on our website first, in order to help you decide which products you would like to purchase on a firm order.
Returns can be made using the original packaging we sent you, if possible, but please make sure of the following:
A copy of the invoice (or a brief note stating your account number or order confirmation number) with your reason for return is included inside the package, otherwise we will be unable to process your refund as we won't know who sent the music back.
Please package the items securely and mark 'Please Do Not Bend' on the package, addressing this to our 40 Greyhound Lane address below (this is our despatch & returns office).
40 Greyhound Lane
The correct postage is paid. If not, the Post Office will just send it back to you again, further delaying your refund.
Please also obtain relevant proof of posting (ask for a "Certificate of Posting" from the Post Office (free of charge) or send the goods by a Recorded Signed For service).
If you still have any unpaid items outstanding on your invoice, a revised invoice will be sent to you upon receipt of your returned items. This invoice then replaces the original invoice and becomes payable immediately.
If you have any further queries or questions about ordering from us, then please contact us beforehand via e-mail.